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Our team of experts are available 9am to 5:30pm, Monday to Friday
SALES & RECOMMENDATIONS
- Help with choosing an item
- Questions before purchase
SHIPPING & DELIVERY
- Questions regarding shipping
- Need help tracking your order
PRODUCT SUPPORT
- Help and support with your purchase
- Claim warranty or return an item
Can't find what you are looking for?
FREQUENTLY ASKED QUESTIONS
Welcome to our Frequently Asked Questions section. Here, you'll find answers to some of the most commonly asked questions about our products and services. Whether you're a new customer or a long-time user, we've compiled a list of queries and provided detailed answers to help you better understand our offerings.
To ensure a hassle-free shopping experience for all, we offer a diverse range of payment options, including:
- Paypal
- Master Card
- JCB
- American Express
- Discovery
- Dinners Club
- Paypal
For further information regarding payment options, please visit:
We apologize for any inconvenience, but we do not currently offer in-store pick-up services. Our website provides a convenient way to browse and purchase items, but we do not have a physical store location for customers to visit. However, we strive to provide fast and reliable shipping options to ensure that your purchases are delivered to you in a timely manner.
Please be assured that your item has been released from our warehouse. It is possible that the courier has not yet updated the scans on their end due to bandwidth issues. We ask for your patience and understanding as our warehouse and couriers work diligently to deliver all packages. We are processing all shipments as quickly as possible and kindly ask that you allow up to 5 business days for tracking details to become available. Please feel free to contact us for more information.
Please be aware that many parcels are currently experiencing delivery delays due to network congestion. Additionally, tracking updates may be less frequent than usual. We apologize for any inconvenience caused by these delays and encourage you to contact us for further assistance.
If you need to cancel your order, please contact us right away via live chat box or email. We can cancel your order as long as the shipping process has not yet begun. If the shipping process has already started, please refer to our return policy by clicking on the link below.
See details: https://vicoffroad.com/pages/return-policy
Your order may contain items that cannot be shipped together, but rest assured that they will be delivered separately within the next few days. If you require additional information, please don't hesitate to contact us via email.
We apologize for any inconvenience caused. Please contact our customer service team to resolve the issue. You may request a replacement by submitting a case, and kindly attach photos of the damaged part and packaging.
Our business hours are from 10am to 5pm, Monday to Friday.
We allow returns for items that are still within 30 days, unused, and in their original packaging, complete with all accessories, and in a condition suitable for resale. Please refer to our return policy by clicking on the link below.
See details: https://vicoffroad.com/pages/return-policy
There could be a few reasons why your code isn't working. It's possible that the code has expired, reached its maximum usage limit, or is not valid for the items in your shopping cart. Please keep in mind that if you have already applied other discounts, they may not be combinable with this code.
Make sure to check the terms and conditions of the code to see if there are any restrictions or requirements. If you're still having trouble, contact our customer service team for assistance. They may be able to provide additional information or offer a solution to help you use your code.
The voucher can only be utilized for online orders.
