Delivery :

• Please note that deliver to PO BOX address is available for products below 22kg and 1M length. Please make sure you have provided a correct physical address during checkout on products of excessive size.
• Our shipping system cannot accept order changes or cancellation after payment is made. You can follow our return policy for more information.
• To aid in smooth and speed of delivery, ensure your address is correct during the checkout. With correct information provided, your order is dispatched within 1 business day. Any changes to address after payment made will not be considered.
• Please allow 2 to 12 business days for product to arrive. We highly recommend to provide an answerable contact number and email address as we do make call to follow up item delivery status.
• Your item will be sent via Australia Post or courier depending on its size and weight.

Australia Post :

• You will receive a notification email along with a tracking number.
• If you are not at home during normal business hours (9am – 5pm), you will receive a card indicating the item is required to be picked up from a local depot. A signature is required for collection with a valid photo ID.
• A re-delivery fee will be charged to you for items that are returned to our warehouse due to incorrect address or failure to collect from local depot.

Courier :

• Delivery is not available on weekends, public holidays or after business hours.
• Please note a re-delivery fee will be charged to you for items that are returned due to incorrect address or failure to collect from local depot.
• We aid to provide door to door delivery for every customer. However, buyers in remote areas may be required to collect item from their nearest freight depot. Please ensure if you have any questions about the re-delivery service, we are always here to back you up.

Pickup :

Please note Pickup is available only for unpaid orders

Note:

Collection required within 3 business days of stock being available.

Products sold by VICOFFROAD come with their own unique warranty that you can find on the product listing or contact us at sales@vicoffroad.com.au with your order receipt for confirmation

This limited warranty provided by the manufacturer in no way affects a potential statutory warranty provided by law.

All quality-related defects on items sold directly by VICOFFROAD or VICOFFROAD’s authorized resellers are covered by an extensive warranty, starting from the date of purchase.

VICOFFROAD’s limited warranty is restricted to the country of purchase. The limited warranty is void on items taken outside the country they were originally bought in or shipped to directly from an authorized online purchase.

Quality-related warranty claims on purchases made through VICOFFROAD’s authorized distributors and retailers are handled through VICOFFROAD.

For quality-related warranty claims, items will be replaced with a new model of equal value when available, otherwise a new item will be sent.

Warranties on all replacements follow the same warranty timeframe of the original defective item, or 3 months after being replaced, whichever is longer.

Warranties on products are void after having been fully refunded.