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Shipping Enquiry

Get help with shipping & delivery. First, let's start with the order details.

SHIPPING TERMS & INFORMATION

To ensure that your shopping experience is as smooth and efficient as possible, we have compiled a list of frequently asked questions related to our shipping policies. Our goal is to provide you with comprehensive information that will assist you in making informed decisions about your purchase.

Do you offer international shipping?

Currently, we only offer shipping within the United States. However, please note that certain areas such as Hawaii, Alaska, and some remote locations may not be included in our shipping coverage. We recommend visiting our shipping page for detailed information on the specific areas we ship to. We appreciate your understanding and encourage you to check back periodically, as we may expand our shipping services to include international destinations in the future.

See details: https://vicoffroad.com/pages/shipping

I made a purchase but have not received confirmation that the product has been shipped.

It is possible that the item is in pre-order status, so we kindly ask that you check the listing to confirm. If you have further questions, please do not hesitate to contact us. Additionally, please ensure that your email and delivery details were entered correctly.

Is it possible to have my product delivered by express delivery?

If you require express delivery, kindly contact our customer service center. Please note that any additional shipping fees associated with this service will be at your expense.

Can I change my shipping address while it's in transit?

Unfortunately, it is not possible to modify your shipping destination once it is en route.

Can you ship to a PO Box?

Yes, we do offer shipping to P.O. Box addresses in most cases. However, there are certain situations where we may not be able to fulfill this request. Some carriers or specific products may have restrictions on delivering to P.O. Box addresses. We apologize for any inconvenience this may cause. If you encounter any issues during the checkout process or if your order cannot be shipped to a P.O. Box, we recommend providing an alternative physical address for delivery. Our customer support team is available to assist you and explore alternative shipping options if needed.

How soon do you dispatch items?

Once your payment has been processed, we aim to dispatch your order within 24 hours.

What is your expected delivery time frame?

Delivery times may vary. Generally, please allow approximately 3-10 business days for the product to arrive depending on your location.

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