Sales Recommendations

To ensure a hassle-free shopping experience for all, we offer a diverse range of payment options, including:

• Paypal
• Master Card
• Visa
• AMEX
• JCB
• Afterpay
• ZIP Pay
• Direct Deposit

For further information regarding payment options, please visit:

https://vicoffroad.com/pages/payment

Yes, we offer a pickup service at our warehouse located at 32 Drake Blvd, Altona 3018. To use this service, simply select the "pick up" option when placing your order on our website. Once your items are ready for collection, you'll receive an email notification from us. However, please be aware that this service is not applicable for online-only products.

Please be assured that your item has been released from our warehouse. It is possible that the courier has not yet updated the scans on their end due to bandwidth issues. We ask for your patience and understanding as our warehouse and couriers work diligently to deliver all packages. We are processing all shipments as quickly as possible and kindly ask that you allow up to 5 business days for tracking details to become available. Please feel free to contact us for more information.

Please be aware that many parcels are currently experiencing delivery delays due to network congestion. Additionally, tracking updates may be less frequent than usual. We apologize for any inconvenience caused by these delays and encourage you to contact us for further assistance.

If you need to cancel your order, please contact us right away via Facebook Messenger or Live Chat instead of email. We can cancel your order as long as the shipping process has not yet begun. If the shipping process has already started, please refer to our return policy by clicking on the link below.

See details: https://vicoffroad.com/pages/returns

Your order may contain items that cannot be shipped together, but rest assured that they will be delivered separately within the next few days. If you require additional information, please don't hesitate to contact us via email.

We apologize for any inconvenience caused. Please contact our customer service team to resolve the issue. You may request a replacement by submitting a case, and kindly attach photos of the damaged part and packaging.

Our business hours are from 10am to 5pm, Monday to Friday.

We allow returns for items that are still within 30 days, unused, and in their original packaging, complete with all accessories, and in a condition suitable for resale. Please refer to our return policy by clicking on the link below.

See details: https://vicoffroad.com/pages/returns

There could be a few reasons why your code isn't working. It's possible that the code has expired, reached its maximum usage limit, or is not valid for the items in your shopping cart. Please keep in mind that if you have already applied other discounts, they may not be combinable with this code.

Make sure to check the terms and conditions of the code to see if there are any restrictions or requirements. If you're still having trouble, contact our customer service team for assistance. They may be able to provide additional information or offer a solution to help you use your code.

The voucher can only be utilized for online orders.